MALA Online Education for Libraries - Individual Viewings

The Mid-America Library Alliance offers webcasts for individuals and to groups for staff meetings or staff development days.

Be a MALA Webcast Presenter!

Basic Library Service Skills

Red Arrow  Communication Skills for Front Line Library Staff: Pat Wagner (1:10:00)

Red Arrow  Critical Evaluation of Book Reviews: Pat Wagner

Red Arrow  Customer Service at the Library: Steve Wishnak (17:00)

Red Arrow  The Great Safe Place: Secure Library Workplaces: Pat Wagner (1:00:14)

Red Arrow  How to Break the Rules: Offering Great Customer Service to Everyone: Pat Wagner (58:13)

Red Arrow  Inspiring, Educational and Fun Library Staff Days: Pat Wagner (29:49)

Red Arrow  Leading Your Library to Think Outside the Books: Pat Wagner (30:04)

Red Arrow  Library Conflict Management for Consenting Adults: Pat Wagner (1:01:25)

Red Arrow  Make Your Library NOT the Best Kept Secret in Town: Pat Wagner (30:43)

Red Arrow  Make Your Workplace Safe from Bad Behavior: Pat Wagner (1:45:20)

Red Arrow  Navigating the Rapids: Myths and Realities of Intergenerational Workplaces: Pat Wagner (53:03)

Red Arrow  Tools to Interact with Patron Challenges with Confidence: Pat Wagner (30:16)

Red Arrow  Unlock Your Potential: Presentation Skills Webcast: Gloria Tibbs (45:10)

Red Arrow  Virtual Customer Services Strategies: E-mail, Instant Messaging and Social Media: Pat Wagner (59:47)

New  Dealing With Hostile and Potentially Dangerous Library Customers:  Pat Wagner (1:00:40)