Job Details

Job Title:#542 CUSTOMER SERVICES ASSISTANT I
Employer:Olathe Public Library
Address:201 E Park St
City:Olathe
State:KS
ZIP:66061
Description:Summary Olathe Public Library seeks an enthusiastic individual with excellent communication skills who is excited about providing front-line assistance to library customers at the (consolidated service desk).
Responsibilities:Role and Responsibilities Essential Duties: •Know and explain library service available to customers. •Assist library customers in the general location of library equipment and materials. • Maintain effective courteous working relationships with all library customers. •Works as a team member with other staff and volunteers. •Participates in the library planning process. •Participates in library staff meetings directly related to their area of responsibility. •Knows and enforces library policies in area of responsibility. •Assists staff in providing services and programs to library customer. •Begin troubleshooting equipment problems and reports to the appropriate staff. Specific Duties: •Explains circulation policies and procedures to customers. Registers customers by determining eligibility according to library policy, checking identification, issuing library cards, and accurately entering customer data into the computer. Charges out and checks in library materials following library procedures. Assesses and negotiates overdue fines and lost materials costs. Collects fines and works with customer to resolve billing problems. Answers questions about the customer’s library record. Maintains customer confidentiality. Operates telephone switchboard. •Answers general questions, assists customers in locating materials and information, and requests items not available for immediate check out. Provides basic readers’ advisory services. •Refers customers with in-depth or lengthy questions to on-call staff. •Assists customers with computer reservations, guest passes and printing. •Instructs customers in the use of library resources, including the Internet, Web Catalog, various databases and print resources. •Uses computers, printers, TTY, fax and other general office equipment. •Records various statistical information. •Instruct customers in the use of the public copy machines. Maintains public copy machines by adding paper, undoing paper jams and adding toner as needed. •Organizes carts for library pages and volunteers to shelve. •Maintains the reserve shelf. •Keeps informed about library and departmental information and changes via electronic and written mail, and through attendance at staff meetings. Attends departmental meetings as scheduled. •Responsible for processing the Send Item List as assigned. •Responsible for searching for items on the Claims Returned List as assigned. •May perform a variety of clerical duties such as processing transfers and holds, preparing displays, weeding “New and/or Hot Pick” materials, and balancing the cash register. •Attend outreach events, issue new accounts and promote the library as requested. •Duties as assigned.
Minimum Qualifications:Qualifications and Education Requirements This position requires excellent written and verbal communication skills, the ability to work in a team environment, a “whatever it takes” work ethic, and an excellent customer service attitude. Physical Requirements: Administers work typically standing at a counter. Work involves bending, reaching, lifting up to 40 lbs., pushing and maneuvering book carts filled with library materials, walking and other limited physical activities; operation of computer and scanning equipment is required. Regular contact is made with employees, volunteers and the general public. Education and Experience: High School Diploma or equivalent. Intermediate level proficiency using Microsoft software applications (specifically MS Word, Excel, and Outlook).
Preferred Qualifications:Preferred Skills Prefer at least one year of library, public service or related experience. Prefer candidates that can accurately type 45+ words per minute. Prefer candidates with a knowledge of SIRSI software or other ILS.
Type:Assistant I
Salary & Benefits:Job Title: Customer Services Assistant I Job Classification: Assistant I Department/Group: Customer Services Job #: #539 Location: Downtown Position Type: 15 hours per week Level/Salary Range: $13.86 /hour Schedule: Alternating Sundays 1:00-5:00 pm Wednesday 1:00-5:15 pm Friday 1:00-6:00 pm Alternating Saturdays 10:00 am-5:00 pm Flexibility in scheduling required HR Contact: Leslie Ellsworth Date posted: January 9, 2018 Benefits: NA
Instructions:Posting url: http://www.olathelibrary.com/employment Application Deadline: Position open until filled. Fax or E-mail: (913)-971-6839 or lellsworth@olatheks.org Online Application: http://www.olathelibrary.org/employmentapplication Subject Line: Attention: HR Department, #539 Assistant I Mail: Leslie Ellsworth Olathe Public Library 201 E. Park St. Olathe, KS 66061
Deadlines:Position open until filled
Contact:Leslie Ellsworth lellsworth@olatheks.org
Phone:9139716847
Fax:9139716839
E-mail:tdrost@olatheks.org
Web:www.olathelibrary.org
Date Added:2018-01-26 13:02:42
Return to Job Listings